Help and tips

Below you will find frequently asked questions and answers, guides and tips to help you before, during and after your order.

Hopefully it helps you with all your thoughts, otherwise you can contact us directly.

General questions (1)

All kinds of questions

How can I contact you?
Call +46 070 32 31 429 or use our contact form.

Ordering, invoicing, shipping and order processing (8)

All questions regarding your placed or upcoming order

I happened to send a wrong order, can I change or delete it?
Yes. Call +46 921 649 80 and we will change or delete your order. You can not change or delete your orders yourself.

Can I follow my order?
Yes. You can track your order once you have logged in to your user account.

I have not received my package even though it should have arrived, what should I do?
Contact or call +46 921 649 80. </ p >

When do I know my items are shipped?
You will receive an email when the item is shipped. You can also log in to your user account and check your order status.

Can I order goods abroad?
Yes. You then pay for recommended shipping and the bank's exchange fee.

How much does the shipping cost?
Free shipping within Sweden for purchases with Swish and PayPal.

How long does it take before I receive my goods?
Delivery time is 2-3 weeks if the goods are not in stock.

Do I need a user account to order?
You can order without having a user account. If you choose to create an account, it is easier to place multiple orders and you can log in and view your orders at any time.

Manufacture, sizes, materials and the like (4)

Questions concerning the manufacture of our products and the properties of the products

Do I get a guarantee on the goods I order?
If repair is needed, it is done for free. Contact us for assistance.

Can I order items according to my own wishes?
It is important that you are satisfied with your order and usually special requests can be fulfilled. You can call +46 921 649 80 or use our contact form if you have your own wishes or are thinking of something.

How much does the bracelet expand?
The bracelet expands about 0.5cm.

How do I know which size to choose?
Measure your wrist and add 1.5cm. Leather is a material that can expand slightly.